Innovator focused on modern, reliable growth systems with automation & AI.
Taurus is a Service-Disabled Veteran–owned, SAM & GSA-registered firm that helps organizations modernize how they acquire, serve, and retain customers—combining product vision with disciplined system design.
Executive Profile
Patrick leads Taurus, aligning product strategy with system architecture so leaders get elevated experiences on the surface and engineering rigor underneath. The firm operates with hardened defaults, observable systems, and measurable outcomes—without black-box lock-in.
Work spans premium experience & conversion engineering, automation & orchestration, AI-assisted operations, reputation systems, and full enterprise IT (systems, networks, architecture, solution design, capacity planning, implementation, and program/project management across cloud and on-prem).
Focus Areas
Experience & Conversion Engineering
Premium, fast experiences with performance budgets, accessibility, and instrumentation by design.
Automation & Orchestration
Event-driven workflows across CRM, messaging, and scheduling; resilient queues, retries, and observability.
AI-Assisted Operations
Chat/SMS agents with human-in-the-loop, policy guardrails, and analytics surfacing intent, sentiment, and next-best actions.
Reputation & Local Presence
Automated reviews, AI-drafted responses, and structured data that increase visibility and trust.
Enterprise IT
Systems, networks, and architecture; solution design, capacity planning, implementation, and project/program management.
Public Sector Readiness
Service-Disabled Veteran–owned; SAM-registered and GSA-registered.
AI & the mygilbert initiative
mygilbert.ai is an AI-assisted customer operations layer that augments teams without replacing judgment. Key tenets: speed to lead (responsive chat/SMS agents that move toward scheduled outcomes), orchestration with guardrails (deterministic flows, role-based permissions, human handoffs), signal over noise (operational signals that guide improvements), and control & portability (clear data boundaries, auditability, vendor-agnostic design).
Details are shared in engagement.